Do You Need Managed IT Services in 2022: Benefits and How to Choose MSP

Managed IT services allow you to reduce the stress on your internal IT team, allowing the team to focus on strategic matters rather than day-to-day operations. When employees spend less time on mundane tasks like daily service and support, they can concentrate on optimizing your IT infrastructure to boost productivity across departments and leveraging the best software solutions for your firm.

IT managed services offer remote IT solutions and specific, on-demand IT services as well as 24/7/365 coverage of IT duties. By leveraging managed IT, organizations can reduce their in-house IT workload or fill the gaps left by existing IT roles and skillsets. Services include IT support for the on-premises environment and managed IT clouds services.

Hence, using managed IT services can help organizations reduce in-house costs, improve IT efficiency, and improve uptime.

What Are Managed IT Services?

A managed service provider (MSP) is available to small businesses interested in outsourcing their IT needs whenever needed. A managed service provider supports your company’s technology for a flat monthly fee.

Monitoring and managing servers, desktops, and mobile devices remotely are one of the most common managed IT services. Monitor and manage is often a basic, foundational service provided by managed service providers. Due to the large number of managed services providers that offer this service, profit margins are under intense competition.

In managed service contracts, providers detail exactly what services they provide to clients. They also specify the start and end dates of the services. MSPs may offer mobile device management, software as a service, platform as a service, support desk, and backup recovery. Many managed service providers provide unlimited IT resources, including day-to-day network management, with their packages.

Some of the managed IT services that MSPs offer are:

Managed IT Services for Cybersecurity

Professionals monitor and control your network around the clock, which gives you peace of mind. By detecting and blocking malware and spam before they run, managed service providers ensure that none of the normal functions of the network are disrupted.

Managed IT Services for Desktops

Desktop support services include installing, updating, and backing up your PC’s operating system and removing viruses. Moreover, managed IT services for desktops include the maintenance of your computer.

Managed IT Services for Office Network

MSP can access the network remotely by deploying solutions for any computing issues without being onsite. In addition to maintaining the security of your network, this service also ensures the integrity of your systems. It also includes setting up routers and firewalls in addition to VPN and VoIP telephony installations.

Managed IT Services for Server

IT managed services companies offer server administration by configuring and updating office servers and ensuring their security. Furthermore, companies that provide managed IT services perform backups, disaster recovery, and server migrations to newer server models and server operating systems.

12 Key Managed IT Services Benefits

Managed IT services can provide organizations with numerous benefits. We will emphasize 12 essential:

1.      Adaptability/Flexibility

Scalability is essential for supporting business growth and development, given the rapid pace of technological advancements. Businesses must scale resources up or down in response to demand. Companies that expand should anticipate unexpected obstacles, such as outgrowing their technology resources. As growth spurts or new IT problems arise, MSPs will provide IT-managed support services. Scalable solutions help businesses stay productive, make their systems more available, and eliminate downtime while accommodating rapid changes. Also, MSPs are responsive to clients’ short-term and long-term needs and address each client’s technical pain points. High-quality MSPs identify enhancements that can be made to support their client’s key business objectives.

2.      Around-the-Clock Service

The benefit of an MSP is that most of them offer 24/7 flexibility, on-call options, and weekend support.  A global MSP should be able to support several time zones and offer round-the-clock managed IT support, always assuring assistance. If there is no constant monitoring, it is easy for a network issue to occur when no one is looking. It could take a while before anyone realizes something is wrong in the middle of the night. There are cases where significant damage has already been done when the problem is discovered the next day. MSPs can take immediate action when they receive alerts from remote monitoring.

3.      Cost-Effective

Partners with managed services IT providers benefit most from their extreme cost-effectiveness. Organizations with managed services can:

  • Lower IT operating costs
  • Cut operational costs
  • Save capital budget
  • Opportunity to predict IT cost annually

Typically, managed IT service providers operate on a subscription basis. Clients pay an annual or monthly fee for services to determine if it is feasible to stay within their budget. Service level agreements (SLAs) are customized to each company’s specific needs, enabling them to efficiently manage hardware and software, increase productivity, and lower the total cost of ownership of applications. MSP customers typically pay for just the services they need, not for bloated packages that include services they don’t need.

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4.      IT Compliance

Data within your company is subject to various regulations designed to protect it. Your team must sift through hundreds of current standards and regulations to figure out which standards and regulations apply to your business. In addition, they must ensure that every rule is followed to the letter while performing their daily tasks. Most companies must comply with the PCI Data Security Standard (PCI DSS) and the Health Insurance Portability and Accountability Act (HIPAA). Companies with government contracts or those who work with the Department of Defense must comply with NIST, CMMC and DFARS regulations. In addition to hefty fines, a business that violates these and other standards could suffer reputation damage that might be irreparable. You shall not worry about data security regulations when working with a managed services IT provider. Furthermore, they can conduct audits and run reports that prove your organization meets all regulatory requirements. This can help your internal team save thousands of hours in the long run.

5.      Downtime Is Minimized

Equipment problems cause most downtime. The server can fail, and the computer can malfunction. Electricity disruptions are also possible. Redundant equipment is usually implemented to mitigate these issues by switching to a backup when a system fails. Downtime is often caused by unintentional human error, which is hard to prevent. The best way to reduce potential risks is to implement strong safeguards in critical systems. Cyber-attacks can also destroy data and networks. Cybercrime particularly affects small businesses. Most cyberattacks are targeted at small businesses. They have the least protection in place in the event of an attack that would minimize downtime. Reducing downtime is a multifaceted task, which is difficult for an in-house team to accomplish effectively. So, managed IT services can prevent costs associated with downtime.

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6.      Enhanced Vendor Management

Managed service IT providers can interact with vendors on behalf of businesses, ensuring that problems are troubleshot and solved promptly. In addition to providing advice to third parties, MSPs will escalate issues to the appropriate vendors and track the resolution of the problems. In addition to interacting with vendors on behalf of businesses, managed service IT providers can assist in troubleshooting and resolving any issues they encounter. Coordinating vendors can be a challenging juggling act, and employees who do not have experience working with every type of vendor can easily get overwhelmed. Having a single, trusted MSP as a coordinator eliminates the hassle and reduces the chance of employee waste resulting from unnecessarily burdening them with a task that should be left to the experts.

7.      Maintain A Core Business Focus

As a business grows, employees may have to take on more and more IT responsibilities outside the scope of their original position. As IT responsibilities grow, employees find it more difficult to concentrate on their primary duties. It may ultimately become necessary to prioritize those IT tasks to avoid downtimes. Dedicated teams of IT experts can manage the IT department’s work efficiently and help both technical and non-technical employees manage their time better. Hence, a company can stay focused on revenue-generating and innovative activities by outsourcing managed services. It allows the Managed IT Services Provider to help clients get more done without the distraction of technical support.

8.      Narrow Business Focus

A managed service provider frees up your IT team to focus on more important tasks. IT professionals are commonly seen performing menial repairs and asking whether your computer has been turned off and on. In some businesses, this may be true, but it is an inefficient use of IT resources. You can’t work on projects that will move your business forward if your internal team members are too busy fixing basic technical issues or equipment malfunctions. Through managed services, workflows can be redesigned, the equipment can be upgraded, and certain tasks automated. Your team will be able to focus on innovation as the daily processes will be taken off their shoulders.

9.      Preventing the Problems

Fixing things is what you do when they break. However, the cost of repairs for networks and data can take a big bite out of your budget. In some cases, the price of a security breach can amount to millions of dollars. By partnering with a managed services provider, you can take a preventive approach rather than call experts after a disaster. You can resolve issues before they become full-blown disasters by having them monitor your systems. Managed services offer cost savings as one of the primary reasons to use them.

10.      Proven Experts

One of the most substantial managed IT services advantages is that you onboard a team with the specific skills, qualifications, and certifications required for your profession. You can access top-tier IT administrators with skill sets through managed services, so you don’t have to find and hire them directly. A business that partners with an IT support company can access the latest technology on the market and implement it quickly and efficiently.

11.      Top-Notch and Newest Technology

IT’s the highest cost is the technology itself. Upgrades to equipment are always available, and it’s hard to know which ones are best for your business. An investment in new network infrastructure that doesn’t meet your needs or isn’t operated correctly can be frustrating. Constant access to the latest technology is one of the major advantages of managed services. Your systems will never be outdated, and you won’t waste money on investments that don’t work. System updates are included in your MSP fee.

12.      Trusted Relationship with MSP Company

The benefits of maintaining a relationship with an MSP are numerous. As a bridge between your in-house team and technology vendors, managed services serve as a partner for your in-house team. Over time, they become familiar with your company and serve as a single point of contact. MSPs are more than just a company you call when things go wrong. They are a valuable partner in helping your business grow. You can use their insights to help your bottom line by keeping your network and systems healthy.

How To Choose an MSP?

The choice of an MSP provider is a serious one, so when selecting the right one for your business, consider these factors:

Commitment to Growth

It would be best to work with managed IT providers to plan upgrades, configuration changes, and additions to your infrastructure. Managed services won’t deliver full value if they don’t meet these standards. They need to demonstrate their understanding of your current infrastructure and manage it in the context of your business goals. The planning process should go beyond the foreseeable future into the next year or two.

Defined Service Level Agreement

Different types of businesses have various service level agreements. SLAs should be no different. MSPs with flexible options will be able to ensure compliance and timely responses. By setting up clear expectations from the start, a service level agreement benefits both parties.

Experience in Your Industry

Every provider is different. Check the company’s track record with other organizations in your industry and verify its scale. MSPs who are reliable should tell you what comparable organizations they work with. Additionally, they can often set up meetings with representatives from those companies. When managed services IT providers are unwilling to share proof of value, they are not an appropriate investment choice.

Outstanding Customer Service

When picking an MSP, customer service should not be negotiable. In the event of a problem, you’ll be talking to these people, so honesty and friendliness are important attributes. A dedicated team at the right IT managed service provider can anticipate your needs and go above and beyond each time.

Who Needs Managed Services?

Managed IT services are beneficial for most small to mid-sized businesses. They will be able to access superior IT services they would have been unable to afford while maintaining an in-house IT department. When using an MSP, research and development costs are spread out among several clients. Small companies can leverage the latest IT innovations with fewer IT interruptions.

Here is the list of top industries that should think about switching to managed IT services:

  • Contractors and the construction industry
  • Higher Education
  • Healthcare
  • Hospitality
  • Finance
  • DoD sector
  • Government contractors

Pros and Cons of Managed IT Services

Different businesses require different managed IT services and depend on that. Therefore, the managed IT service can be beneficial or not. One must be aware of the advantages and disadvantages of any IT managed service provider before hiring one. The following is the list of the essential ones:

Pros:

  • Actively responding and re-acting: MSPs position themselves to resolve problems before they impact clients’ networks.
  • Around-the-clock availability: You can call them 24/7 for any technical issue when hiring an MSP company.
  • Budget-friendly: It is better to pay a fixed price every month than to experience a huge IT issue and pay a lot of money at once.
  • Dedicated partner: MSP always tries to help you elevate your business.
  • Fixed-cost model and predictability: No extra charges pr hourly rates.
  • HR’s load is reduced: MSP does more job instead of HR of your company.
  • MSPs track trends and provide reports: Because of that, you always know what is happening with your computers and servers.

Cons:

  • No personal touch: MSP providers work with many companies, not only you.
  • Security: All your sensitive data is available to the chosen IT company.

Managed IT vs. Break-fix Companies

Suppose your employee has a problem with a computer. In that case, they usually call an IT professional to solve (fix) the problem for them immediately. However, we never know what kind of problem will arise. The repair can be fixed in an hour and costs a little, but it can also be a major breakdown, and the repair can cost more than $1,000. For this reason, it is important to understand what a managed IT service is and what a break-fix company is.

MSPs focus on preventing issues instead of fixing problems, whereas break-fix companies fix problems. Companies can benefit from both models depending on their needs. MSPs are an investment, as break-fix firms are less costly upfront.

Choose IVTAS for Managed IT Security Services Provider (MSSP)

Founded more than 15 years ago, IVTAS is a top managed cybersecurity provider (MSSP) for small and medium businesses to help them grow. We are committed to providing you with the best service possible when it comes to cyber security and IT compliance consulting.

Our mission at IVTAS is to provide our clients with a robust and stable IT system free from malicious cyber threats. Your business will run smoothly, and you will reduce costs and stay ahead of our competition. Call us at (858) 769-5393 for a complimentary consultation with our senior consultant.